agradi.nl

Beoordelingen:

Ik had een product besteld wat op voorraad scheen te zijn en tussen de 1 en 3 werkdagen verzonden zou zijn. Na bestellen bleek echter dat de verzending langer ging duren terwijl ik het product (glucosamine hond) nodig had voor onze vakantie. Een week van tevoren besteld, maar helaas kwam het binnen op de dag toen we al vertrokken waren. Daardoor was ik alsnog gedwongen om elders een dure pot te kopen. Dat was een groot minpunt wat betreft communicatie. Ik kwam er namelijk zelf achter toen ik de bestelling al thuis had verwacht en keek bij de bestelstatus. Omdat ik normaal gesproken nooit problemen heb bij Agradi, had ik dit dus ook niet verwacht. Vandaar geen 5 sterren. Verder altijd zeer tevreden over Agradi! Normaal gesproken goede communicatie, goede klantenservice en snelle verzending en de producten komen ook altijd goed aan zonder schade, dus goed verpakt.

I ordered a pair of Ego 7 breeches during the Easter sale. A month later I am still dealing with the ongoing "human errors" and yes it is plural as they seem to be nonstop happening. I ordered a size based on the brand. I received 2 sizes larger. I am told today that the size ordered was EU and size in the pants is Italian however a thorough review of the web page does not indicate this at all. There is no size chart on the page and there is no indication that you are ordering in a size other than what is specified by the brand. REGARDLESS, this situation has been ongoing for weeks. I was told to return the pants and they would order me new ones. "my colleagues are informed" or something to that effect was stated. I sent the pants back. It cost me €20 which they will not refund me. So just more money out the door for Agradi's mistakes. And now they are refunding my money back despite REPEATED communication about wanting the pants and the size needed. Additionally the refund is to take 10 business days (which is ridiculous). Agradi has informed to simply place the order again at FULL PRICE and then contact them and they will generate another refund for the difference - which I can only assume will take another 10 business days. I have now spent hours trying to convince people to do their job and send a product that was paid for. I am beyond frustrated and would warn against ordering too much from this site. I have been ordering from them for several years but honestly the customer service seems to be severely lacking and disappointing. I was talked over and interrupted multiple times today on the phone and told how rude I was and basically made to feel like an awful customer after spending money with this company. I do not feel the customer service representative was remotely wanting to help me in any sort of amicable fashion. She barked policy at me and would not let me complete a sentence or listen to my grievances. I recommend you spend your money with someone that cares ... Human error is part of life but this particular order has at least a handful of those at this point. It is hard to conceive this many things could go wrong on one simple order.