Reviews by Martin S.
- juicers.co.uk
Amy and Sam on customer service were fab…
Amy and Sam on customer service were fab! Their enthusiasm and helpfulness assured me that their company was a good one to do business with hence I returned to purchase a KitchenAid citrus juicer for my sister's machine.
- juicers.co.uk
Their attitude to customer service! When I had a problem with my 90 year old mum's new KitchenAid Stainless Steel kettle Amy was quick to respond. Upon request I sent a video by email of the lid opening malfunction. The push button on the lid especially when the kettle is warm fails to open the lid! Sometimes the lid opens inadvertently by itself! The lid opening function is intermittent at best when the kettle is cold! We were offered an alternative kettle by Amy but its aesthetic wasn't one that appealed to my mum. We were emailed an address where to return the kettle for a refund. At first we were offered by Amy a collection of the faulty kettle from my 90 year old mum. However, we now understand that mum has to take it to the shops to return it. She intends to do this when I have computer access to a printer so that I can let the technicians know about the kettle fault in writing. The fault is intermittent when the kettle is cold but when water is heated the top is very difficult to open until the kettle has cooled which isn't helpful when you are making tea for a visiting family. Not everyone excels at customer service but my contact with Sam and Amy at Juicers has been exemplary!
- FixPart.co.uk
Effectiveness!