Reviews by Mick J.
- ResMed UK
If you message them with any questions…
If you message them with any questions they don't get back to you
- ResMed UK
I sent a question about a F20 mask I…
I sent a question about a F20 mask I had purchased. It had magnets on the clips. I was told by the sleep clinic I could not use it because I had 3 stents. I wasn’t aware of this when I purchased it. I sent a message asking if you did an alternative and received no help or reply from yourselves, which I found poor. I have since purchased the frame, expecting it to come with the clips for the headgear. When I received the frame there were no clips. I think this should be made clear on purchase as I had to wait another 4 days after placing the order. Communication skills aren’t your best unlike other companies.
Reply from ResMed UK
August 2, 2025
Thank you for your feedback, and we're genuinely sorry to hear about your experience. We understand how important clear communication and timely support are, especially when it comes to health-related products. Your comments about the lack of response and missing information during the ordering process are noted and will be shared with the relevant teams. If you still need assistance or would like help finding a suitable alternative to the F20, please feel free to reach out at patient-uk@resmed.com or call us on 0800 9177071. ResMed Team
- ResMed UK
Try to use Evri for your deliveries. Royal Mail are a joke. Wouldn't leave in a safe place. Said they would try tomorrow still not in so ask if they could leave with a neighbor. Apparently this takes an extra day. Jokers. The masks and accessories are too expensive