Reviews by Nicolette G.
- https://passionebeauty.com/en_gb
Gorgeous colours & collections
Reply from https://passionebeauty.com/en_gb
October 9, 2025
Thank you very much for your positive feedback, it means a lot to us š We hope your next shopping experience will be just as satisfactory, thank you for choosing us! ā¤ļø
- https://passionebeauty.com/en_gb
Customer service is very poor, also one colour I ordered was nothing like the way or looked on website!! Itās a shame, but let down on several levels,
Reply from https://passionebeauty.com/en_gb
June 13, 2025
Hi Nicole, weāre truly sorry to read your review and to hear that your experience didnāt meet your expectations. We did receive your initial message about the missing parcel and promptly replied asking you to confirm the order number so we could assist you as quickly as possible. Unfortunately, we didnāt receive a reply, which made it difficult for us to move forward with your enquiry. As for the colour discrepancy, we understand how frustrating that can be. While we do our best to ensure that product images reflect the true shade, variations can occur due to lighting and screen settings. To help our customer choose the perfect shade, we provide a detailed description on each product page. Weād love the opportunity to make this right. In the future, if you need any further assistance, please donāt hesitate to contact us and weād be delighted to help you find the perfect colour for you. Thank you ā¤ļø