Reviews by Edward B.
- Weerg
Ever since the new cleaning system is…
Ever since the new cleaning system is in place parts keep on breaking, although these parts are produced thousands of times without any problem in the past
Reply from Weerg
December 11, 2025
Dear Customer, Thank you for sharing your experience with us, and we are sorry to learn about the issues encountered with the parts. Your report is very important to us: we wish to understand in detail what has happened and carry out the necessary checks, so that we can take prompt action and identify an appropriate solution. We will contact you shortly to look into the matter together. Our Customer Care team is always at your disposal on +39 041 5383540 or by email at info@weerg.com. The quality of our products and the satisfaction of our customers remain our top priorities. Kind regards, Weerg Team
- Weerg
Km3Net parts ordering
In the last years I ordered for hundreds of thousands euro parts at weerg, service was excellent, I produced many designs, spending months in improving, indeed many times not following your standard rules, excepting the consequences, but if ordered several times without breaking or other issue's we gave free the designs for all involved institutes in Europe for more ordering. Now, although Weerg denied this a few times, it appears many has to be redesigned because the new cleaning system breaks the former approved design. In the past I was extremely happy with Weerg, the communication about the described issue's made you drop to "fair" which is a sad thing after these good years, cheers, Edward Berbee/Km3Net, Nikhef
Reply from Weerg
August 3, 2025
Dear Edward, Thank you for your feedback. We are sorry to hear that your experience with our 3D printing service did not reach up to your expectations. Quality of service and customer satisfaction are of paramount importance to us. We would appreciate it if you could provide us with more details about the problem you experienced so that we can investigate and ensure that it does not happen again in the future. Please contact us directly at info@weerg.com at +390415383540, where our customer service team will be happy to assist you. Kind regards
- Weerg
The best partner one can wish for, without any doubt!