Reviews by Mark K.
Paintsprayer.co.uk
DPD delivered to the wrong house
On my DPD app it says neighbours to avoid they delivered it there. (Why would they do that then not be contactable.?) as the owner lives away lucky he was there today Saturday and gave me the packages. The way Wagner dealt with this was unreasonable in the first instance How can I pay for it now?
Reply from Paintsprayer.co.uk
February 13, 2026
We are very sorry to hear about the difficulties you experienced with the delivery of your order. This is certainly not the service we want our customers to receive. Unfortunately, DPD delivered your parcel to the wrong address despite the information provided in your app. We completely understand your frustration, especially since the delivery note clearly mentioned neighbours to avoid. We are glad to hear that you were eventually able to retrieve the parcels, but we agree that this situation should not have happened. Regarding our initial handling of your case, we apologise if our response did not meet your expectations. If there are still open issues—such as payment or further questions—please contact our customer service directly. We will be happy to assist you and make sure everything is resolved as quickly as possible. Thank you for bringing this to our attention. Your Team at Paintsprayer.co.uk
Paintsprayer.co.uk
Parcel not delivered here hhj has it…Delivered to house but no number stated.
Parcel not delivered here at number 118 my address. HHJ has it whoever that is no house number dpd again just posted it anywhere. covered by the trusted shops cover for non delivery hopefully they will recify it Wagner/Paintsprayer.co.uk no help atall as previously experienced. Wagner Atleast send a replacement so I can work. If they find the parcel I can pay for a spare set. Came home to for the parts dpd app saying the courier was 5 mins away only to wait all afternoon for their mistake. No parts lost my money a a wasted afternoon. You got to see it me your customers point of view. Yes of you can send a replacement and put in the envelope Deliver to 118 maybe not use DPD s it’s a new courier I noticed there is a large number on my house too I full view I’ve knocked at every house in my street can’t find the parcel.
Reply from Paintsprayer.co.uk
February 9, 2026
We are very sorry for the inconvenience you have experienced with your delivery. This is absolutely not the level of service we aim to provide, and we fully understand how frustrating this situation must be for you. Unfortunately, we have no influence over the final delivery process carried out by our logistics partner. According to the tracking information, the parcel was marked as delivered, but clearly it did not arrive at your address, and we apologise for the trouble this has caused. As the requested spare part is no longer in stock, we have issued a full refund for your order. You will receive a separate confirmation for this. For any future issues or urgent questions, you are always welcome to contact our customer service team directly at paintsprayer.co.uk@wagner-group.com. We are here to help and will do our best to find a quick and satisfactory solution. Again, we sincerely apologise for the lost time and frustration, and we hope to serve you better in the future. Your Team at Paintsprayer.co.uk