Reviews by Klaus B.
- happy-drinks.de
Super schnelle Lieferung. Weiter so…..
- shop-apotheke.at
- I-Clip
- BIOGENA Great Britain
Order/shipping ok - Customer service poor
The order and shipping went smoothly, but I received an email with a 10€ voucher 1 minute after my order, which was only valid for 14 days. Who places another order right after? So it's really a worthless voucher. I also communicated this to Biogena on October 4th, and to this day I have not received any response from Biogena. In the meantime, the voucher has expired. I can do without this type of customer attraction.
Reply from BIOGENA Great Britain
October 14, 2025
Dear Mr. Klaus Böhler, thank you for your message and feedback. We sincerely apologize for the inconveniences regarding the voucher and the delayed response from our customer service. Your comments have been forwarded internally and will be reviewed by the responsible department. Best regards, Nicole from the BIOGENA Team
- BIOGENA Slovensko
Order/shipping ok - Customer service poor
The order and shipping went smoothly, but I received an email with a 10€ voucher 1 minute after my order, which was only valid for 14 days. Who places another order right after? So it's really a worthless voucher. I also communicated this to Biogena on October 4th, and to this day I have not received any response from Biogena. In the meantime, the voucher has expired. I can do without this type of customer attraction.
Reply from BIOGENA Slovensko
October 14, 2025
Dear Mr. Klaus Böhler, thank you for your message and feedback. We sincerely apologize for the inconveniences regarding the voucher and the delayed response from our customer service. Your comments have been forwarded internally and will be reviewed by the responsible department. Best regards, Nicole from the BIOGENA Team
- BIOGENA Österreich
Bestellg/Versand ok - Ku-Service schlecht
Bestellung und Versand hat bestens geklappt, aber ich erhielt 1 Minute nach meiner Bestellung ein Email mit 10€ Gutschein, der jedoch nur 14 Tage Gültigkeit hatte - also wer bestellt schon direkt danach nochmals ???!!! Also eigentlich ein wertloser Gutschein. Dies habe ich Biogena auch so am 4.10. mitgeteilt, bis heute habe ich noch keinerlei Rückmeldung von Biogena. Mittlerweile ist der Gutschein abgelaufen. Auf das Art von Kundenfang kann ich verzichten.
Reply from BIOGENA Österreich
October 14, 2025
Sehr geehrter Herr Klaus Böhler, danke für Ihre Nachricht und Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten bezüglich des Gutscheins und die verzögerte Rückmeldung unseres Kundenservice. Ihre Hinweise wurden nochmals intern weitergeleitet und werden von der zuständigen Abteilung geprüft. Liebe Grüße, Nicole aus dem BIOGENA Team
- BIOGENA Romania
Order/shipping ok - Customer service poor
The order and shipping went smoothly, but I received an email with a 10€ voucher 1 minute after my order, which was only valid for 14 days. Who places another order right after? So it's really a worthless voucher. I also communicated this to Biogena on October 4th, and to this day I have not received any response from Biogena. In the meantime, the voucher has expired. I can do without this type of customer attraction.
Reply from BIOGENA Romania
October 14, 2025
Dear Mr. Klaus Böhler, thank you for your message and feedback. We sincerely apologize for the inconveniences regarding the voucher and the delayed response from our customer service. Your comments have been forwarded internally and will be reviewed by the responsible department. Best regards, Nicole from the BIOGENA Team
- BIOGENA Hrvatska
Order/shipping ok - Customer service poor
The order and shipping went smoothly, but I received an email with a 10€ voucher 1 minute after my order, which was only valid for 14 days. Who places another order right after? So it's really a worthless voucher. I also communicated this to Biogena on October 4th, and to this day I have not received any response from Biogena. In the meantime, the voucher has expired. I can do without this type of customer attraction.
Reply from BIOGENA Hrvatska
October 14, 2025
Dear Mr. Klaus Böhler, thank you for your message and feedback. We sincerely apologize for the inconveniences regarding the voucher and the delayed response from our customer service. Your comments have been forwarded internally and will be reviewed by the responsible department. Best regards, Nicole from the BIOGENA Team
- BIOGENA Polska
Zamówienie/wysyłka ok - Obsługa klienta zła
Zamówienie i wysyłka przebiegły pomyślnie, ale otrzymałem e-mail z kuponem o wartości 10 € minutę po zamówieniu, który był ważny tylko przez 14 dni. Kto składa kolejne zamówienie od razu po? Więc to naprawdę bezwartościowy kupon. Zgłosiłem to również do Biogena 4 października i do dziś nie otrzymałem żadnej odpowiedzi od Biogena. Tymczasem kupon wygasł. Mogę zrezygnować z tego typu przyciągania klientów.
Reply from BIOGENA Polska
October 14, 2025
Szanowny Panie Klaus Böhler, dziękujemy za wiadomość i opinię. Przepraszamy za niedogodności związane z kuponem oraz za opóźnioną odpowiedź naszego działu obsługi klienta. Pana uwagi zostały przekazane wewnętrznie i zostaną przeanalizowane przez odpowiedni dział. Z poważaniem, Nicole z zespołu BIOGENA
- BIOGENA España
Pedido/envío ok - Servicio al cliente malo
El pedido y el envío funcionaron bien, pero recibí un correo electrónico con un cupón de 10 € 1 minuto después de mi pedido, que solo era válido por 14 días. ¿Quién realiza otro pedido justo después? Así que realmente es un cupón sin valor. También le comuniqué esto a Biogena el 4 de octubre, y hasta hoy no he recibido ninguna respuesta de Biogena. Mientras tanto, el cupón ha expirado. Puedo prescindir de este tipo de atracción de clientes.
Reply from BIOGENA España
October 14, 2025
Estimado señor Klaus Böhler, gracias por su mensaje y comentarios. Nos disculpamos sinceramente por las inconveniencias relacionadas con el cupón y la respuesta tardía de nuestro servicio al cliente. Sus comentarios han sido reenviados internamente y serán revisados por el departamento correspondiente. Saludos cordiales, Nicole, del equipo de BIOGENA