Accessibility

We appreciate your interest in the accessibility of our online presence.

We want everyone to be able to use our website without limitations. That’s why we are committed to digital accessibility and are continuously working to make our offerings accessible to all. Accessibility is a central part of our commitment to actively promote inclusion and create a shopping experience that is truly for everyone.

Therefore, we strive to make our online presence accessible in accordance with the national transposition laws of Directive (EU) 2019/882.

This Accessibility Statement applies to: https://www.trstd.com

1. General Description of the Service

Through our online presence, we provide you with access to our website. This is an electronic service within the meaning of Directive (EU) 2019/882 and the national laws transposing it.

On our website, you can:

  • Book the Trusted Shops services for consumers (Community of Trust Membership)
  • Book individual services as part of the Community of Trust

2. Descriptions and explanations necessary to understand the provision of the service

On the website, you can choose our products.. You can modify your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The available payment methods are listed during the checkout process.

3. Description of Compliance with Accessibility Requirements

3.1 Application of Harmonized Standards and Technical Specifications

Our online presence complies:

  • partially with the European Harmonized Standard (EN) 301 549.

(EN) 301 549, titled “Accessibility requirements for ICT products and services,” is a European standard for digital accessibility.

  • partially with the Web Content Accessibility Guidelines (WCAG) version: 2.1. It meets level AA.

The WCAG are an international standard for accessibility guidelines, developed and maintained by the World Wide Web Consortium (W3C), the body responsible for standardizing web technologies. The goal of these guidelines is to create structures for digital offerings that enable access and use for all persons in terms of digital accessibility.

3.2 Supportive Measures

Our website provides the following supportive measures:

– Use of strong contrasts in texts and images

– Presentation of mandatory information in text form (no graphics or images)

– Meaningful and comprehensible design of headings and labelling

– Character and line spacing and text size can be customised without loss of content

– Alternative texts for images

– Comprehensible labelling and explanations (especially for forms)

– Notes on input errors in text form

– Textual identification of mandatory fields (e.g. using asterisks)

– Website elements that can be operated using the keyboard and assistive technologies (e.g. ordering process, interactive elements such as buttons, buttons, links and menus)

4. Contact Information – Report an Accessibility Issue

Have you noticed any accessibility issues? Please feel free to contact us.
You can reach us by post via email:

Trusted Shops SE

Subbelrather Straße 15c
50823 Köln
Deutschland

Email: info@trustedshops.de

5. Competent Market Surveillance Authorities

For Germany:

The following market surveillance authority is responsible for us:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Germany

Phone: +49 391 28 92 30 23
Email: kontakt(at)mlbf-barrierefrei.de

For Austria:

The following market surveillance authority is responsible:

Federal Office for Social Affairs and Disability Affairs (Sozialministeriumservice)
Babenbergerstraße 5
1010 Vienna
Austria

Website: https://www.sozialministeriumservice.at/

For the Netherlands:

The competent market surveillance authority is:

Netherlands Authority for Consumers and Markets

(Autoriteit Consument & Markt – ACM)

P.O. Box 16326

2500 BH The Hague

The Netherlands

Phone: +31 70 722 20 00

Email: acm-post@acm.nl

Website: https://www.acm.nl/en 


For France:

The competent market surveillance authority is:

Directorate General for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF) 
59 Boulevard Vincent-Auriol
Télédoc 071
75703 Paris Cedex 13
France

Websites:


For Italy:

Agency for Digital Italy (AgID)

AgID is the competent authority for monitoring compliance with accessibility standards for digital services, including websites and mobile applications covered by Legislative Decree No. 82/2022, implementing Directive (EU) 2019/882 (European Accessibility Act).

Agency for Digital Italy (AgID)
Registered Office: Viale Liszt, 21, 00144 Rome, Italy
Phone: +39 06 85264 1
Certified Email (PEC): protocollo@pec.agid.gov.it
Official Website: www.agid.gov.it

If you identify any accessibility issues concerning our service, you may submit a complaint to AgID through the dedicated procedure established for reporting potential non-compliance with the applicable accessibility requirements.

For Spain:

The authorities responsible for market surveillance are designated at regional level in accordance with Article 27 of Law 11/2023. You may submit a complaint to the national coordination authority, which acts as a contact point for businesses and citizens:

Technical Support and Coordination Unit for Market Surveillance Authorities on Accessibility Requirements (UTAC)

Ministry of Social Rights, Consumer Affairs and Agenda 2030

Paseo del Prado, 18-20

28014 Madrid, Spain

Contact: utac@dsca.gob.es

Website: Unidad técnica de apoyo y coordinación de las autoridades de vigilancia en materia de requisitos de accesibilidad (UTAC) | Ministerio de Derechos Sociales, Consumo y Agenda 2030



For Belgium:

FPS Economy - Directorate General for Economic Inspection (FOD Economie – Algemene Directie Economische Inspectie / SPF Economie – Direction générale de l’Inspection économique)

Koning Albert II-laan 16 / Avenue Roi Albert II 16

1000 Brussel / Bruxelles
België / Belgique

Email: toegankelijkheid-accessibilite@economie.fgov.be

Reporting form: ConsumerConnect
For Poland:

The authorities responsible for market surveillance with regard to ensuring compliance with accessibility requirements are designated in Article 38(3) of the Act on Ensuring Compliance with Accessibility Requirements for Certain Products and Services by Economic Operators.

The competent authorities are:

  • President of the Management Board of PFRON (State Fund for Rehabilitation of Disabled Persons)
    (https://www.pfron.org.pl/kontakt/)
    Responsible for monitoring the accessibility of products and services.
  • Minister Responsible for Digital Affairs
    (https://www.gov.pl/web/cyfryzacja)
    Responsible for the supervision of accessibility requirements relating to e-commerce services.
  • President of the Office of Electronic Communications (UKE)
    (https://uke.gov.pl/kontakt/)
    Responsible for consumer terminal equipment with interactive computing capabilities used for offering or providing telecommunications services and services providing access to audiovisual media services, terminals, telecommunications services and audiovisual media access services, general-purpose consumer computer hardware systems and their operating systems, e-book readers, and e-book distribution services.

This statement was created on 05.06.2025.

The last update was made on 22.07.2026